Contact
Help with your games, your account, or anything GlassKnight.
Frequently asked questions
A few quick answers before you get in touch.
How do I get started?
GlassKnight is a desktop app for Mac and Windows. Once signed in, open your chessboard and start a game from the app. Select a display if prompted, and keep the board visible and unobstructed. Check downloads.
How do I import a game?
Open Game Review and choose Import games. Open your finished game on your chess site. Find share, export, or download, then copy the PGN text and paste it into the dialog.
What can I use for free?
Starter is free, with 3 coached games / week and 3 game imports / week. It also includes Full Game Review and Basic Chess Lab. Paid checkout is not available yet. Compare plans.
Where can I use live coaching?
Use live assistance only in computer games or other settings where the platform and participants explicitly allow it. Review games against human opponents after they finish, unless outside assistance is expressly permitted. Read the terms.
Does analysis stay on my computer?
Chess analysis and screen recognition run on your device. Account services, private game backups, submitted feedback, and some speech features use online services. Your saved games are not published to a community feed. Read the privacy policy.
How do I report a bug or a coaching issue?
Open Help & feedback from the flag in the desktop app. Choose a category and describe what happened. For a coaching issue, send the report from the relevant game or puzzle so it can include useful context.